Emergency & Critical Care
When every minute counts.
Emergencies don't wait for business hours — and neither do we. Our on-call veterinary team is available 24 hours a day, 7 days a week for critical and life-threatening cases. If your pet is in distress, call our emergency line immediately and we'll guide you through first-aid steps while we prepare for your arrival.
Common emergencies we handle include road traffic accidents, poisoning and toxin ingestion, difficulty breathing, seizures, severe vomiting or diarrhoea (especially with blood), bloat (GDV), eye injuries, bite wounds, suspected broken bones, and collapse or sudden inability to walk.
Our emergency setup includes IV fluid therapy, oxygen supplementation, emergency surgical capability, a comprehensive pharmacy of critical-care medications, and in-house diagnostics (blood work and X-ray) available around the clock. We stabilise your pet first, then work through diagnostics methodically to identify the underlying cause.
If a case requires specialist referral — for example, advanced imaging (CT/MRI) or specialist surgery — we coordinate the transfer, share all records electronically, and follow up until your pet is safely in specialist care. You're never left navigating the system alone.
Why choose us for emergency & critical care
24/7 emergency phone line
One call connects you to an on-call vet who can assess urgency, talk you through first aid, and mobilise the team.
Rapid triage & stabilisation
On arrival, your pet is triaged immediately — pain relief, IV access, oxygen, and bleeding control take priority.
IV fluid & blood products
Crystalloids, colloids, and emergency blood transfusion capability for shock, dehydration, and severe blood loss.
Oxygen therapy
Flow-by oxygen, nasal cannula, and oxygen cage for pets in respiratory distress — from asthma attacks to pneumonia.
Emergency surgery
Surgical capability on standby — GDV decompression, wound repair, C-sections, foreign body removal, and trauma surgery.
Specialist referral network
If your pet needs advanced care beyond our scope, we coordinate transfer and share records instantly.
What's included
Every emergency & critical care appointment at The Animal Doctor includes the following as standard.
Pricing: Emergency consultation from KSh 3,000 (after-hours surcharge applies). Treatment costs depend on the case — we discuss all costs transparently before proceeding with non-life-saving interventions.
- 24/7 telephone triage & first-aid guidance
- Immediate pain management on arrival
- IV catheter placement & fluid therapy
- Oxygen supplementation
- Emergency blood work (CBC, chemistry)
- Emergency X-rays
- Wound management & stabilisation
- Emergency surgical capability
- Toxin decontamination protocols
- Post-emergency follow-up visit
How it works
Call the emergency line
Call +254 700 000 000. An on-call vet assesses the situation and gives you immediate first-aid instructions.
Arrival & triage
On arrival, your pet is assessed immediately. Pain relief, IV access, and stabilisation start right away.
Diagnostics & treatment
Blood work and imaging are run urgently. The vet explains findings and discusses treatment options with you.
Monitoring & discharge
Your pet is monitored until stable. We discharge with clear home-care instructions and schedule a follow-up.
Frequently asked questions
What counts as an emergency?
What should I do while driving to the clinic?
Is there an extra charge for after-hours emergencies?
Can you handle poisoning cases?
What if my pet needs a specialist?
Don't wait — call now.
Our 24/7 emergency team is standing by. Every minute counts.